Episodes

  • Encore: The New Face of Your Brand: Customer Experience!

    Encore: The New Face of Your Brand: Customer Experience!
    Oct 29 2019
    The buzz: “Products don’t define a brand, experiences do. Such is the reality of modern business, where people are connected to a constant flow of information and are defining brands based on what they experience and share.” (Judith Aquino, www.ttec.com). Big news: Experience matters! Your company needs to survive in today’s competitive marketplace in order to exist and thrive in tomorrow’s. How? Convert your customers into fans. Transform your products into obsessions and your brands into icons. Empower your employees to become your ambassadors. Any questions? The experts speak. Dr. Stefan Winkler, Opsis: “If we use words, there is a very grave danger they will be misinterpreted” (H.R. Haldeman). JJ Delgado, Estrella de Galicia: “It is still Day 1” (Jeff Bezos, Amazon). Erica Lailhacar, SAP: “The answer is out there, Neo. It's looking for you, and it will find you if you want it to” (Trinity to Neo, The Matrix). Join us for The New Face of Your Brand: Customer Experience!
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    54 mins
  • Future of Business: Collaborative Innovation

    Future of Business: Collaborative Innovation
    Sep 24 2019
    The buzz: “Collaborations work best this way; when there's a mutual desire to see what the other side adds. You know that what you're making on your own has value but the sum is more than the parts and every part knows it” (Questlove). 17th century English poet John Donne wrote: “No man is an island, entire of itself; every man is a piece of the continent, a part of the main.” Donne’s wisdom applies to people, countries, and your company. Collaborating with other businesses can help deliver unique innovations, define new markets, differentiate from the pack, bring new products to market. The experts speak. Marc Haberland, Clariba: “No pressure, no diamonds” (Thomas Carlyle). Camilla Dahlen, SAP: “Travel sparks our imagination, feeds our curiosity, and reminds us how much we all have in common” (Deborah Lloyd). Surendra Reddy, Quantiply: “Creativity is thinking up new things. Innovation is doing new things” (Theodore Levitt). Join us for Future of Business: Collaborative Innovation.
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    55 mins
  • The Future of Business Is Virtual!

    The Future of Business Is Virtual!
    Jul 30 2019
    Buzz of the day: “Just like your favorite video conferencing and collaboration tools, VR will save you time on travel, connect your regional offices and change the workplace as we know it—but with the experience of meeting in person still intact (www.pgi.com). We predict your company will conduct business primarily via virtual collaboration instead of face-to-face meetings. Electronic file shares instead of hard-copy documents. Virtual instead of physical currency. The bottom line: VR and AR technologies are scaling to speed companies like yours into this future business world! The experts speak. Steven Krause, DocuSign: “The best way to predict the future is to invent it” (Alan Kay). Stefan Aubele, IT-Kompass GmbH: “Things are only impossible until they're not” (Captain Jean-Luc Picard, Star Trek). Ed Canney, IGerencia: “In God we trust. All others must bring data” (W. Edwards Deming). Join us for The Future of Business Is…Virtual!
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    52 mins
  • The New Face of Your Brand: Customer Experience!

    The New Face of Your Brand: Customer Experience!
    Jun 18 2019
    The buzz: “Products don’t define a brand, experiences do. Such is the reality of modern business, where people are connected to a constant flow of information and are defining brands based on what they experience and share.” (Judith Aquino, www.ttec.com). Big news: Experience matters! Your company needs to survive in today’s competitive marketplace in order to exist and thrive in tomorrow’s. How? Convert your customers into fans. Transform your products into obsessions and your brands into icons. Empower your employees to become your ambassadors. Any questions? The experts speak. Dr. Stefan Winkler, Opsis: “If we use words, there is a very grave danger they will be misinterpreted” (H.R. Haldeman). JJ Delgado, Estrella de Galicia: “It is still Day 1” (Jeff Bezos, Amazon). Erica Lailhacar, SAP: “The answer is out there, Neo. It's looking for you, and it will find you if you want it to” (Trinity to Neo, The Matrix). Join us for The New Face of Your Brand: Customer Experience!
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    54 mins
  • Encore: Encore: Future of Business: IoT and The Next Generation Workforce

    Encore: Encore: Future of Business: IoT and The Next Generation Workforce
    Apr 30 2019
    The buzz: One big happy family. Today’s workforce has four generations side-by-side for the first time ever. While the Greatest Generation and Baby Boomers are still mostly in control, Gen X’ers and Millennials influence the day-to-day. But when you add the status-quo-disrupting Internet of Things, does it create an IoT Generation workforce gap separating these cohorts from the fifth wave of newbies expecting a fully-connected work day? The experts speak. Sherryanne Meyer, ASUG: “Dorothy: We’re not in Kansas anymore!” [Wizard of Oz). Mal Poulin, ANCILE: “The wisest are the most annoyed at the loss of time” (Dante). Sharon Cook, hyperCision: “I grew up in a physical world, and I speak English. The next generation is growing up in a digital world, and they speak social” (Angela Ahrendts). David Dreyer, SAP: “Do not go where the path may lead, go instead where there is no path and leave a trail” (Ralph Waldo Emerson). Join us for Future of Business: IoT & The Next Generation Workforce.
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    57 mins
  • Encore: Future of Business: IoT and The Next Generation Workforce

    Encore: Future of Business: IoT and The Next Generation Workforce
    Mar 26 2019
    The buzz: One big happy family. Today’s workforce has four generations side-by-side for the first time ever. While the Greatest Generation and Baby Boomers are still mostly in control, Gen X’ers and Millennials influence the day-to-day. But when you add the status-quo-disrupting Internet of Things, does it create an IoT Generation workforce gap separating these cohorts from the fifth wave of newbies expecting a fully-connected work day? The experts speak. Sherryanne Meyer, ASUG: “Dorothy: We’re not in Kansas anymore!” [Wizard of Oz). Mal Poulin, ANCILE: “The wisest are the most annoyed at the loss of time” (Dante). Sharon Cook, hyperCision: “I grew up in a physical world, and I speak English. The next generation is growing up in a digital world, and they speak social” (Angela Ahrendts). David Dreyer, SAP: “Do not go where the path may lead, go instead where there is no path and leave a trail” (Ralph Waldo Emerson). Join us for Future of Business: IoT & The Next Generation Workforce.
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    57 mins
  • The Future of Distributed Manufacturing and 3D Printing

    The Future of Distributed Manufacturing and 3D Printing
    Nov 10 2016
    The buzz: “3D printing is already shaking our age-old notions of what can and can’t be made.” (Hod Lipson) It may not be far in the future when a significant amount of the products manufactured today in the four walls of a factory are actually manufactured in a store, repair shop or even a home. How? Distributed Manufacturing leveraging 3D printing is pushing the bounds of the possible. Technology has already moved beyond 3D printed sugar cubes and pasta to building 3D printed cars and even prosthetic limb replacement. What is the timeline of scaling from toys to a real, productive business approach? And how do IoT and security figure into the mix? The experts speak. Alan Amling, UPS: “Failure is not fatal, but failure to change might be” (John Wooden). Rick Smith, Fast Radius: “The future ain’t what it used to be” (Yogi Berra). Gil Perez, SAP: “I failed my way to success” (Thomas Edison). Join us for The Future of Distributed Manufacturing and 3D Printing.
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    57 mins
  • Encore: Global Business on Steroids: The DT Revolution Is Real

    Encore: Global Business on Steroids: The DT Revolution Is Real
    Oct 20 2016
    The buzz: “You tell me that it’s evolution.” It’s the future of global business on steroids, a revolution right now that knows no borders. What is it? The Digital Transformation (DT) revolution. DT was set in motion with the first computer and has the same exponential growth curve as the Internet. As more people and devices join, DT gets stronger. Every industry, organization and structure will change and the transactional business world as we know it today will be fundamentally transformed. If you think DT doesn’t apply to you and your business, you’re in for a shock. The experts speak. Prof. Aaron Striegel, University of Notre Dame: “The Internet of Things will be bigger than the Internet” (John Chambers). Geoff Scott, ASUG: “Never trust a computer you can't throw out a window” (Steve Wozniak). Teri Kurtz, SAP: “If I had asked people what they had wanted, they would have said faster horses” (Henry Ford). Join us for Global Business on Steroids: The DT Revolution Is Real.
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    56 mins