• Episode #9 - Customer Experience Principle #8 - You only manage part of the customer's experience

  • Dec 23 2020
  • Length: 4 mins
  • Podcast

Episode #9 - Customer Experience Principle #8 - You only manage part of the customer's experience

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  • Summary

  • Don't think for one second that one organisation has the ability to control the customer's experience. Going on holiday is so much more than booking a flight...
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