• Episode 11 - Trust, Respect, and Flexibility

  • Nov 20 2023
  • Length: 46 mins
  • Podcast

Episode 11 - Trust, Respect, and Flexibility

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  • Summary


  • 🎙️ I had the pleasure of hosting Jasmine (Jazz) Reno, a distinguished guest with a remarkable background in call center operations. She currently serves as the VP of Call Center Operations for Flagstar Bank. Jasmine is a seasoned professional known for her exceptional leadership and strategic prowess. During the episode, she shared insights into her journey, highlighting the pivotal role she played in overseeing the daily operations of a 320-seat contact center.

    What truly stood out was her innovative approach to blending human-centric leadership with cutting-edge solutions, creating a dynamic and high-performing work environment. Jasmine's anecdotes about navigating challenges, implementing strategic plans, and fostering a positive team culture served as an inspiration to all aspiring leaders in the call center industry. Tune in to this episode of "Make Interesting Mistakes" for a captivating conversation with Jasmine Reno, where she unveils the art of turning challenges into opportunities and the power of embracing mistakes as a catalyst for growth and success.

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