In a world where seconds can mean the difference between life and death, there exists an unsung hero behind every emergency call—the dispatcher. Yet, despite their critical role in public safety, 911 emergency call responders often work tirelessly in the shadows, facing immense pressure without the recognition they deserve. As we delve into the challenges faced by 911 call responders and explore how we can rally to support them, it becomes clear that acknowledging their contributions is not just important—it's vital. Join us as we shine a light on these essential lifelines of our communities and discover ways to advocate for their well-being!

Our Guest: Dr. Richard Janka is a licensed clinical psychologist in Michigan. He is the President of 911 Training Institute where he leads the operations and partnerships with public safety agencies and corporate partners. He is a Resilience and Call Mastery Instructor, specializing in the design and delivery of resilience, peer support, and emergency mental health dispatching training for 9-1-1 professionals and other emergency responders. Dr. Richard Janka has received specialized training in the areas of hostage and crisis negotiation, law enforcement stress, line of duty death, and critical incident stress management (CISM). He is a member of the American Psychological Association and the Michigan Psychological Association, as well as a member of the International Association of Chiefs of Police and the Fire Service Psychology Association. Dr. Richard Janka conducts first-responder training, including wellness, peer support, and critical incident stress management (CISM). He also serves as a mental health consultant for 15 agencies in the greater Detroit metropolitan area, including Michigan State Police.

Website: https://www.911training.net/

Support 9-1-1 Reclassification Link: https://nena.quorum.us/campaign/74762/