This week, Donna and Orlando sat down with Sarah Alvarez, the founder and editor-at-large of Outlier Media, to discuss their groundbreaking SMS System.

Sarah Alvarez, the visionary force behind Outlier Media, believes the best local reporting is a service that responds directly to community needs and reduces harm. In 2016, Outlier Media began as a “Txt Outlier” a texting service delivering critical information to Detroiters and allowing people to connect directly with a reporter.

As of today, this enhanced service allows their newsroom to better serve Detroiters, connecting them to information and resources they need in areas including housing, utilities, income support, employment, food and transportation.

Detroiters can text in at any time to get immediate, automated info, look up property details or get individual help. By texting “reporter” they can connect with an Outlier journalist, who may follow up with a phone conversation. The new system is more intuitive for users and improves internal workflows and communication.

For more information on Outlier Media and TXT Outlier, click here.

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