Episodes

  • EmpowerHer ft. Alicia Retzlaff - Leadership in Customer experience and being a Single Mother

    EmpowerHer ft. Alicia Retzlaff - Leadership in Customer experience and being a Single Mother
    Dec 17 2024
    In this episode, we sit down with Alicia, a trailblazing leader in Customer Experience at Amazon. Alicia shares her inspiring journey of rising through the ranks in one of the world's most influential companies, all while balancing the challenges of being a single mother. She opens up about the importance of women empowerment in the workplace, how she champions inclusion and diversity in her role, and the lessons she’s learned on her path to leadership. Join us as Alicia discusses what it takes to lead with empathy, the challenges women face in leadership roles, and how she juggles her demanding career with motherhood. Whether you're an aspiring leader, a working parent, or someone seeking inspiration, this conversation is packed with powerful insights.
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    52 mins
  • EmpowerHer ft. Anita Bhandari - How to build a career in Human resources from a CHRO.

    EmpowerHer ft. Anita Bhandari - How to build a career in Human resources from a CHRO.
    Nov 21 2024




    In this episode, I sit down with Anita Bhandari, the Chief Human Resources Officer at the City of Burnaby, to explore the critical role of Diversity, Equity, and Inclusion (DEI) in today's workplace. Anita shares her expert insights on the importance of equity in building inclusive environments, particularly when it comes to empowering women in leadership and decision-making roles. We also discuss her personal journey in HR, how she’s leading DEI initiatives at Burnaby, and the valuable advice and lessons she’s learned along the way for those aspiring to be leaders in HR. Tune in for an inspiring and informative conversation!
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    44 mins
  • EmpowerHer ft. Marcie Bianco - How to be a leader in activism, journalism and writing?

    EmpowerHer ft. Marcie Bianco - How to be a leader in activism, journalism and writing?
    Oct 30 2024
    In this episode, I sit down with Marcie Bianco—journalist, editor, and author of Breaking Free—to explore the true meanings of feminism and equality. Together, we dive into how these concepts are often defined and misunderstood, debunking the myths and stereotypes surrounding them. Marcie shares her journey as an author, offering insights into the challenges faced by writers today and giving valuable recommendations for aspiring authors. Join us for an engaging conversation that challenges misconceptions and empowers you to think differently about feminism and the pursuit of equality.
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    1 hr and 8 mins
  • EmpowerHer ft. Elizabeth - How to be a leader in Customer Success and the adventures of Vanlife.

    EmpowerHer ft. Elizabeth - How to be a leader in Customer Success and the adventures of Vanlife.
    Oct 16 2024
    In this episode, I’m joined by Ellie, a seasoned Customer Success leader, as we dive into her incredible career journey and the importance of mentorship in professional growth. Ellie shares her unique perspectives on aging, the decision to be childfree, and her thoughts on marriage, offering insights on navigating these personal choices in today’s society. We also explore her adventurous new hobby of van life and travel, where she gives practical tips and advice for those considering hitting the road. Tune in for an inspiring conversation filled with career wisdom, life reflections, and travel stories!
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    1 hr and 12 mins
  • EmpowerHer ft. Angeline - How should Customer Success leaders talk about revenue?

    EmpowerHer ft. Angeline - How should Customer Success leaders talk about revenue?
    Sep 28 2024
    In this episode, I sit down with Angeline, the Vice President of Customer Success and a coach who empowers Customer Success (CS) leaders to effectively speak the language of revenue. Christine brings a wealth of experience from leading high-performing CS teams and working closely with revenue-driven metrics. We dive into how CS leaders can shift their mindset from being purely customer-focused to aligning with the company's financial goals, exploring practical strategies for driving revenue growth through customer success. Christine shares her insights on creating a strong partnership with sales teams, managing customer retention and expansion, and measuring success in terms of both customer satisfaction and revenue impact. We also explore Christine’s approach to coaching CS leaders, how she helps them develop the confidence and skills to communicate the business value of customer success to C-suite executives, and the key challenges they face in evolving into revenue-focused leaders. Whether you’re a Customer Success professional, a leader looking to align with revenue goals, or someone interested in the future of customer success, this episode offers valuable takeaways on building a revenue-centric CS function and scaling your leadership impact.
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    1 hr
  • EmpowerHer ft. Melanie Morris - How to become a leader in People & Culture and build DEI strategies.

    EmpowerHer ft. Melanie Morris - How to become a leader in People & Culture and build DEI strategies.
    Sep 16 2024
    Looking to build a strong employer brand and implement impactful DEI strategies in your organization? Watch now for insights on people culture, diversity, equity, and employee wellness. Learn how these strategies can benefit your business in terms of revenue growth, employee retention, and overall leadership skills development. Don't miss out - watch now to enhance your career and organizational success! In this powerful and insightful episode, I interview Melanie Morris, an accomplished People & Culture Strategist and a passionate advocate for diversity, equity, and inclusion (DEI) in the workplace. Melanie is a leading expert in building DEI programs and strategies that not only foster inclusive cultures but also drive significant business growth. Join us as we dive deep into what DEI truly means and why it matters now more than ever. Melanie sheds light on the vital role of DEI committees within organizations and how their efforts are essential to creating equitable workplaces. We explore the key steps involved in creating successful DEI strategies, their long-term impact on business performance, and how employers can take concrete actions to support their diverse workforces. Melanie also shares her personal career journey—what inspired her to enter the DEI space, the challenges she’s encountered along the way, and how she has overcome them to make a lasting impact in her field. We also talk about employee performance evaluation and the critical need to incorporate equity into these processes, challenging outdated methods to ensure that every employee's contributions are fairly recognized. Whether you’re an HR professional, a business leader, or someone passionate about creating more inclusive workplaces, this conversation is filled with practical advice, real-world experiences, and thought-provoking ideas on how to make DEI a cornerstone of business success.
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    1 hr and 9 mins
  • EmpowerHer ft. Ashley Harnarine - How to grow your career in Sales from a Sales Leader!

    EmpowerHer ft. Ashley Harnarine - How to grow your career in Sales from a Sales Leader!
    Sep 6 2024
    In this episode, I have the pleasure of speaking with Ashley Harnarine, a results-driven sales leader, a performance and career coach who has consistently exceeded expectations throughout her career. Ashley's passion for building emotional connections, nurturing relationships, and inspiring engagement shines through as she shares her journey from her early days in sales to transforming underperforming teams into top achievers. We explore how Ashley made her mark in the sales industry, especially in a field often dominated by men, and the strategies she used to rise into leadership roles. She opens up about the mindset shifts and skills required to become a successful leader, offering insights on how to recognize when you're ready to lead and how to empower others along the way. As a coach, Ashley is dedicated to helping high-performing professionals overcome obstacles, and in this conversation, she provides practical tips for women who aspire to take on leadership positions in sales. Whether you’re looking to boost your sales performance, enhance your leadership skills, or gain confidence in your career path, this episode will leave you inspired and motivated to take action.
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    46 mins
  • EmpowerHer ft. Pratibha - How do you build your career path as a IT professional in India?

    EmpowerHer ft. Pratibha - How do you build your career path as a IT professional in India?
    Aug 25 2024
    In this episode, we sit down with Pratibha, an accomplished IT professional in India who transitioned from studying engineering to becoming a Workday consultant. She is a Functional Core HCM and Payroll Certified Consultant with 9.5 years of IT Experience which includes 4.5 years of Experience in Workday Consulting and 5 years in Data Warehousing, ETL methodologies and Data Quality control. Pratibha shares her insights into the Indian corporate culture, discussing the challenges she faced along her career journey. We delve into what aspiring software engineers can expect when they join large IT companies, including the processes they must navigate. Pratibha also highlights the crucial need for companies to enhance safety and security measures for women in the workplace in India. Tune in for an in-depth conversation on the realities of working in the Indian IT industry and the steps needed to create a more supportive environment for women.
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    1 hr