Welcome to the Empower Her Business Accelerator podcast! I’m your host, Phillipa Channer. Through this podcast, we aim to empower female entrepreneurs to build thriving businesses with practical strategies and tools. One way to take your journey to the next level is by joining the EmpowerHer program, which offers tailored support in either a group setting or one-on-one sessions. Schedule a strategic session with me to see how it can help you grow your business. You’ll find the link in the show notes.

Today, we’re kicking off a new series all about customer relationships. In this episode, we’ll explore how to build strong customer relationships right from the very first interaction. Whether you’re starting out or aiming to improve your existing customer engagement strategies, this episode is packed with actionable insights to help you establish trust, foster loyalty, and create a solid foundation for long-term success.

Episode Summary
Building strong customer relationships from day one is crucial for securing long-term loyalty and driving repeat business. This episode covers:

• The importance of positive first impressions.
• Five actionable steps to cultivate trust and satisfaction from the start.
  • Crafting a welcoming onboarding experience.
  • Being responsive and proactive with communication.
  • Creating personalized customer interactions.
  • Exceeding customer expectations with delightful surprises.
  • Staying consistent and reliable in all touchpoints.

Timestamps

• (00:00) Intro to EmpowerHer program and today’s topic
• (01:00) Why early customer relationships matter
• (02:00) Step 1: Create a welcoming onboarding experience
• (03:00) Step 2: Be responsive and proactive
• (04:00) Step 3: Create a personalized experience
• (05:00) Step 4: Exceed expectations
• (06:00) Step 5: Stay consistent and reliable
• (07:00) Closing thoughts and next week’s preview

Outro
Thank you for joining me today! Next week, we’ll dive into how to turn first-time customers into repeat clients—an essential strategy for sustainable growth. If you’d like to strengthen your customer relationships or explore how the EmpowerHer program can support your business goals, schedule a strategic session with me. The link is in the show notes!

Special Announcements/Links

• Free 30-Hour EmpowerHer Discovery Session: https://channerconsultingllc.hbportal.co/schedule/660da85649ef86002d1790d3
• Subscribe for regular content on developing a solid marketing plan, marketing strategy, and marketing tips.
• Connect with us:
  • LinkedIn: https://www.linkedin.com/company/channer-consulting-llc
  • Facebook: https://www.facebook.com/channerconsulting/
  • Instagram: https://www.instagram.com/channerconsulting/
• Get in touch: info@channer-consulting.com

Welcome back to the Empower Her Business Accelerator Podcast! I'm your host, Phillipa Channer, and in this episode, we're wrapping up our January series on measuring success. We'll explore ways to assess success beyond financial metrics, including customer satisfaction, brand reputation, employee engagement, and personal fulfillment.

Success isn't just about revenue and profit. This episode highlights how to measure non-financial metrics that are crucial for the long-term health and sustainability of your business. We discuss:

• Customer Satisfaction: Building loyalty through surveys, feedback, and repeat purchases.
• Brand Reputation: Monitoring online reviews and public perception.
• Employee Engagement: Ensuring your team or contractors feel valued and productive.
• Personal Fulfillment: Aligning your work with your values to avoid burnout and achieve balance.

Special Announcements & Links:

• Free 30-Hour EmpowerHer Discovery Session: channerconsultingllc.hbportal.co/schedule/660da85649ef86002d1790d3
• Subscribe for regular content on marketing strategies, plans, and tips.
• Connect with us:
  • LinkedIn: linkedin.com/company/channer-consulting-llc
  • Facebook: facebook.com/channerconsulting
  • Instagram: instagram.com/channerconsulting
  • Email: info@channer-consulting.com

Key Timestamps:

• (00:00) Welcome and Episode Intro
• (01:10) Why Non-Financial Metrics Matter
• (02:00) Measuring Customer Satisfaction and Loyalty
• (04:00) Understanding Brand Reputation
• (05:00) The Role of Employee Engagement
• (07:00) Emphasizing Personal Fulfillment
• (09:00) Final Thoughts and Call to Action

Thanks for tuning in! Remember, success is more than numbers—it's about creating a business that aligns with your values and brings you personal and professional fulfillment. Book a one-on-one session to explore how EmpowerHer can support your 2025 goals, and until next time, keep shining!

Welcome back to the Empower Her Business Accelerator Podcast! I’m Phillipa Channer, your host. Today, we’re continuing our series on measuring success by diving into Key Performance Indicators (KPIs). These essential metrics help entrepreneurs track their business's health, identify areas for growth, and drive strategic decisions.

Episode Summary:
In this episode, we discuss:

• What KPIs are and why they’re essential for entrepreneurs.
• Key metrics to track, including:
  • Revenue growth
  • Customer retention rate
  • Customer lifetime value (CLV)
  • Conversion rates
  • Gross profit margin
• Practical tips for using KPIs effectively to set realistic goals and make data-driven decisions.

This episode is packed with actionable insights to help your business thrive!

Timestamps:

• (00:00) Welcome and Series Introduction
• (01:00) What are KPIs?
• (02:00) Revenue Growth: A Vital Metric
• (03:00) Customer Retention Rate: Why It Matters
• (05:00) Understanding Customer Lifetime Value (CLV)
• (08:00) Conversion Rates: Turning Leads into Customers
• (09:00) Gross Profit Margin: Measuring Profitability
• (10:00) How to Use KPIs Effectively
• (11:00) Closing and Next Week’s Teaser

Outro:
Thank you for tuning in! Don’t forget to like, follow, and subscribe to the podcast. Share it with fellow entrepreneurs who could use these insights. If you’re ready to transform your business, check out the Empower Her program. Schedule a one-on-one meeting with me via the link in the show notes. Until next time, keep shining and let KPIs guide your business growth!

Special Announcements and Links:

• Free 30-Hour EmpowerHer Discovery Session: https://channerconsultingllc.hbportal.co/schedule/660da85649ef86002d1790d3
• Subscribe for regular content on developing a solid marketing plan, marketing strategy, and marketing tips.
• Connect with us:
  • LinkedIn: https://www.linkedin.com/company/channer-consulting-llc
  • Facebook: https://www.facebook.com/channerconsulting/
  • Instagram: https://www.instagram.com/channerconsulting/
  • Get in touch via email: info@channer-consulting.com