The U.S. Department of Veterans Affairs (VA) created its Veterans Experience Office (VEO) in 2015 with the goal of integrating a customer experience (CX) approach to veteran care, benefit, and service delivery. Since the office’s launch, VA has measured that veteran trust in the department has grown from 55% to 80%. Because of VEO’s collaboration with VA's administrations, veterans have been able to more easily navigate VA websites, have more streamlined and empathy-driven medical care, and more. Denise Kitts, VEO’s enterprise measurement and design executive director, helped stand up VEO and has been a key player in improving how veterans, their families, and their caregivers interact with VA. She joins us in this episode to learn how CX has transformed the way veterans can get the service they need from VA and the role CX plays in building trust with veterans.

Denise Kitts is the VA VEO executive director of Enterprise Measurement and Design. She rejoined VEO in 2022 after helping establish the office in 2015. She is responsible for the VA Qualitative and Quantitative Data Strategy and for deploying VA’s Trust Survey, along with other operational and program-level surveys. She was chief data technology officer for the chief technology officer prior to rejoining VEO.

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Although the United States has made great strides in reducing tobacco-related disparities, commercial tobacco use is still the leading cause of today’s biggest health challenges.

The Centers for Disease Control and Prevention’s (CDC) Office on Smoking and Health (OSH) has been leading tobacco prevention, cessation, and control. The office's director joins us to discuss the progress the team has made in decreasing tobacco use, as well as the challenges and work ahead.

While CDC has found that smoking and e-cigarette use are down, new nicotine products threaten progress. OSH works to protect future generations by addressing these evolving threats to reduce preventable tobacco-related death and disease in the United States.

Dr. Deirdre Lawrence Kittner is the director of OSH. She has more than 20 years of public health experience, with a focus on global tobacco control, tobacco and health behavior science, and preventative policy development. Previously, she worked at the National Cancer Institute and served as deputy director of the Food and Drug Administration’s Center for Tobacco Products' Office of Science.

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Read the new Surgeon General report on prevention and control strategies to reduce tobacco-related disparities.

Find resources to help quit smoking.

Explore the Empower Vape-Free Youth and Tips From Former Smokers campaigns.

The 2024 election season brings fresh and complex challenges to election systems across the country—from mis- and disinformation to threats to security. The Election Assistance Commission (EAC) serves as a federal election hub, providing resources, training, grants, and support to our state and local election administrators, helping them prepare for this election so that voters can cast their ballots with confidence. For our Season 2 finale, EAC Commissioner and current Chairman Ben Hovland discusses the hard work that’s gone into developing secure, resilient election administration and systems. So, whether you’ve voted early or plan to vote on Election Day, tune in to discover how the EAC is ensuring every vote counts!

Ben Hovland is a commissioner and the current chairman of the EAC. He has served as co-chair of the Election Infrastructure Subsector's Government Coordinating Council and chair of the Joint Subsector COVID-19 Working Group, coordinating pandemic response among state and local election officials, federal partners, and the private sector. His career in elections spans over 20 years, including as acting chief counsel for the U.S. Senate Committee on Rules and Administration and deputy general counsel for the Missouri Secretary of State’s office.

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Visit vote.gov or helpamericavote.gov to plan to vote or learn to become a poll worker

Discover video guides for voting and more about how the EAC is building election readiness