• EHH #25| Navigating Business Challenges: Managing Difficult Client Situations Part 2

  • Nov 15 2024
  • Length: 28 mins
  • Podcast

EHH #25| Navigating Business Challenges: Managing Difficult Client Situations Part 2

  • Summary

  • Episode Notes:

    - Welcome Episode #25 of The Entrepreneur Happy Hour Podcast!

    Welcome back to another episode of the Entrepreneur Happy Hour! I'm your host, Kimberlee Deneice, and today we're diving into the final part of our two-part series on managing difficult client situations. If you joined us for the first part, you're already aware of the five initial challenges we tackled, but today, we'll be exploring five entirely new scenarios that many entrepreneurs face in their journey. From identifying when a potential client is a poor fit to dealing with the unfortunate moment when a client unexpectedly bails, we'll provide actionable insights to tackle these issues head-on. We'll also address how to handle clients who request out-of-scope work, can't afford your rates, or simply aren't doing the work they signed up for. Plus, I have a special free worksheet for you to implement these strategies effectively. So grab your favorite beverage, sit back, and let's talk business! Cheers to navigating these challenges with grace and success!

    -One-Sentence Summary:

    In episode 25 of "The Entrepreneur Happy Hour," host Kimberlee Deneice continues a two-part series on managing difficult client situations, offering insights and practical solutions for entrepreneurs dealing with challenging interactions.

    -Timestamped overview:

    00:00 Discussing difficult client situations and setting boundaries.

    05:27 Encourage self-investment before coaching services commitment.

    09:46 Create custom packages to accommodate clients financially.

    13:25 Consider flexibility to maintain client relationships.

    14:35 Understanding client departures benefits future relationships.

    18:15 Renegotiate contracts or refer clients elsewhere.

    22:17 Encourage commitment or suggest alternative, less demanding services.

    25:18 Set example to gain client respect. Worksheet available.

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