Episode Notes:

- Welcome Episode #24 of The Entrepreneur Happy Hour Podcast!

Welcome to Episode 24 of Entrepreneur Happy Hour (EHH) with your host, Kimberlee Deneice. In today's episode, we're diving into the challenging side of entrepreneurship: dealing with difficult client situations. Setting and maintaining boundaries is crucial to preventing problematic clients from derailing your business. This is the first installment of a two-part series where Kimberlee offers expert advice on managing tough client interactions to help you maintain business efficiency and client satisfaction. Whether you're a new entrepreneur or a seasoned business owner, you'll find valuable insights. Grab your favorite beverage, relax, and join us as Kimberlee shares practical strategies to tackle common client challenges, ensuring that you and your clients can achieve great success. Cheers to your entrepreneurial journey!

-One-Sentence Summary:

In this episode, host Kimberlee Deneice of "The Entrepreneur Happy Hour" explores strategies for managing difficult client situations effectively to maintain business success and personal happiness, marking the first part of a two-part series.

-Timestamped overview:

00:00 Handling difficult clients is crucial for success.

03:12 Establish collaboration guidelines to manage client boundaries.

09:07 Address missed appointments in client contract policy.

12:57 Refund policy: assess work status, offer partial refunds.

16:29 Thank them, be honest, provide ample notice.

18:23 Consider severing ties if clients resist changes.

22:43 Guide clients to readiness before full commitment.

23:44 Educational episode; stay tuned for more.

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