Episodes

  • Does Simplifying Access to Data Make Us Smarter?

    Does Simplifying Access to Data Make Us Smarter?
    Jul 21 2015
    The buzz: Is faster ‘smarter”? You don’t need to be a statistician to access sophisticated analytics online and run them incredibly fast. But despite the powerful tools available to all companies, many organizations still spend too much time gathering data and too little analyzing and interpreting it. Will disseminating the tools to all company levels enable superior decisions? Is data quality still a challenge? Are your board’s requests for analytics giving them too many choices that slow them down? The experts speak. Derek Loranca, Aetna: “Any time scientists disagree, it's because we have insufficient data. Then we can agree on what kind of data to get; we get the data; and the data solves the problem… (Neil deGrasse Tyson). Gil Gomez, IBM: “Your data is talking. Are you listening?” Timo Elliott, SAP: “Not everything that can be counted counts, and not everything that counts can be counted” (William Bruce Cameron). Join us for Does Simplifying Access to Data Make Us Smarter?
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    57 mins
  • Data Privacy and Protection in The Age of Transparency

    Data Privacy and Protection in The Age of Transparency
    Jul 7 2015
    The buzz: Peek-a-boo. I see you! With information transparency fuelled by social aka human-created data, the collection and manipulation of our personal data by businesses is ubiquitous, and we’re not happy about it. The challenge is not with social networks, but with data collection policies of businesses that harvest and process data from these networks. What are the ethical and legal implications? Do we have a say? The experts speak. Tim Barker, DataSift: “Computing is not about computers any more. It is about living” (Nicholas Negroponte). Nora Boukadid, EY: “It is not the strongest of the species that survives, nor the most intelligent…It is the one that is most adaptable to change” (Leon Megginson). Roger Gorman, ProFinda: “To connect our collective wisdom and social capital, to change the world, is hindered often by data, policies and processes. If we can navigate this, it's time for data-driven serendipity.” Join us for Data Privacy and Protection in The Age of Transparency.
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    57 mins
  • Social Gets Serious: Customer Experience Management Tools

    Social Gets Serious: Customer Experience Management Tools
    Jun 23 2015
    The buzz: Seriously. Social media is the real deal. How? It can help achieve and surpass your customer support goals. Who says? Key findings from a 1000-company research study. Reality? More service interactions are taking place over social channels. Best results: Integrate social media activity with customer engagement strategies. Ready? The experts speak: Brent Leary, CRM Essentials: “We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better” (J. Bezos). Joe Hughes, EY: “In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing” (T. Roosevelt). Reza Soudagar, SAP: “If you defer investing your time and energy until you see that you need to, chances are it will already be too late” (C. Christensen). Join us for Social Gets Serious: Customer Experience Management Tools.
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    57 mins
  • Consumer Privacy in the Era of Big, Human Data: Possible?

    Consumer Privacy in the Era of Big, Human Data: Possible?
    Jun 9 2015
    The buzz: Privacy. The fabled “360-degree customer insight” is within reach as Marketing enters an era of data science-driven insights. Brands can now understand customers like never before, via internal company data and human-created data from social media, mobile and wearable devices. But can your company build insights while protecting consumers’ privacy and gaining their trust? What should you do before rushing to the “art of the possible? Can IoT and privacy co-exist? The experts speak. Eleanor Treharne-Jones, TRUSTe: “Privacy…shouldn't be the price we accept for just getting on the Internet” (Gary Kovacs). Sagi Leizerov, EY: “The answer to effective de-identification of personal information and minimizing privacy risk is not a clear black-and-white. It is rather a constantly morphing 50 shades of gray.” Tim Barker, DataSift: “The future is already here—it's just not very evenly distributed” (William Gibson). Join us for Consumer Privacy in the Era of Big, Human Data: Possible?
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    56 mins
  • Eating Disruption for Lunch: Digesting Decentralization

    Eating Disruption for Lunch: Digesting Decentralization
    May 26 2015
    The buzz: Decentralizing. In the industrial age, businesses like railroads and electric power companies grew large because centralizing allowed them to deliver improved services to their markets. Now we’re seeing a paradigm shift fueled by technology-enabled de-centralization. Innovations like 3D printing, the Internet of Things, smart watches, mobile technology and Tesla’s standalone battery to power a home or office – all allow us to de-couple from businesses. These exciting – or scary – disruptions have vast implications for the future of your business. Are you ready? The experts speak. Frank Diana, TCS: “The challenge is to rehearse the future and prepare for a range of possibilities” (Fast Future Research). Gray Scott, Futurist: “Nothing comes unannounced, but many can miss the announcement” (Terence McKenna). Timo Elliott, SAP: “Status Quo is, you know, Latin for 'the mess we’re in'” (Ronald Reagan). Join us for Eating Disruption for Lunch: Digesting Decentralization.
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    57 mins
  • User Experience in Enterprise Software: ROI of UX

    User Experience in Enterprise Software: ROI of UX
    May 12 2015
    The buzz: Happiness. Enterprise software has been delivering increased functionality for years, but too often at the expense of ease-of-use. Why? Good design is notoriously difficult and thus not addressed or measured by most IT teams. UX projects are a business investment, where satisfaction must translate into performance to calculate ROI. Should UX be part of project development from the get-go? The experts speak. Jaco Van Eeden, Deloitte: “The world is complex, and so too must be the activities that we perform. But that doesn’t mean that we must live in continual frustration.” (Don Norman) Michael Romeo, Deloitte: “You have to start with the Customer Experience and work backyards to the technology” (Steve Jobs). Phil Dervan, SAP: “We should judge our industry by the happiness we create.” (Cennydd Bowles) Mark Schenecker, SAP: “Simple can be harder than complex…But…once you get there, you can move mountains.” (Steve Jobs) Join us for User Experience in Enterprise Software: ROI of UX.
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    57 mins
  • Innovating at Cloud Speed: The Real Game-Changer

    Innovating at Cloud Speed: The Real Game-Changer
    Apr 28 2015
    The buzz: Boom! Enterprises and organizations worldwide seek to continually innovate and expand their products and services, markets and geographies, customer base—while retaining their existing base, growing revenues, improving productivity, energizing employees. This takes a long time, you say? Not with the cloud, where savvy businesses are creating new offerings at 'supersonic' speed. Actually minutes, days, or weeks vs. months or years. Are you ready? The experts speak. Dr. Fausto Bernardini, IBM: “The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man” (G.B. Shaw). David Sweetman, SAP: “I saw for the first time the earth's shape …the shores of continents, islands, great rivers, folds of the terrain, large bodies of water…the feelings which filled me I can express with one word—joy” (Yuri A. Gagarin). Join us for Innovating at Cloud Speed: The Real Game-Changer
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    57 mins
  • Great expectations: Meeting the demands of a new wave of workers

    Great expectations: Meeting the demands of a new wave of workers
    Apr 14 2015
    The buzz: Digital natives. Today’s workforce is rapidly absorbing a new generation of workers raised with personal computers, smartphones and the Internet. Not always comfortable working 9-5 or filling a single org-chart box, these digital natives have a different expectation of work and what technology fundamentally is, compared to previous demographic cohorts. How will they shape your organizational topology and technology landscape? The experts speak. Steven Dubis, Amazon: “This new wave of people coming through office doors near you are not just tech literate…what they’re not used to are constraints and being restricted by an IT department…” (Alastair Mitchel). Kinh Demaree, Axiom Zen: “Don't worry, be hapa. (T-shirt. Hapa is Hawaiian for mixed ethnicity). Chris Mark, SAP: “Don't aim for success if you want it; just do what you love and believe in, and it will come naturally.” (David Frost). Join us for Great expectations: Meeting the demands of a new wave of workers.
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    1 hr and 37 mins