Unlock the secrets of maximizing collaboration with digital agencies as we reveal insider tips from our own experiences in running successful agencies. Ever wondered how to align your goals and expectations with your digital agency to prevent misalignments? This episode promises to arm you with strategies to ensure both you and your agency are measuring meaningful metrics like revenue and cost per acquisition, working together towards shared objectives. We'll also spotlight the indispensable role of having the right stakeholders involved from the outset and the importance of fostering open lines of communication about lead quality and industry trends.

Building trust with your digital agency is essential, but how do you maintain it while ensuring your business insights are fully utilized? Join us for a compelling discussion on striking the perfect balance between trusting your agency's expertise and sharing your unique knowledge to boost campaign outcomes. Learn how to set clear expectations and objectives from the start to cultivate a partnership based on both personal rapport and the agency’s capabilities. We'll address the frustration of unsolicited audits and discuss when it might be time to reconsider your partnership if results fall short of expectations. Tune in to discover how to create a thriving, trust-filled relationship with your digital agency.

The Digital Horizons Podcast is hosted by:

James Walker - Managing Director Walker Hill Digital
Brian Hastings - Managing Director Nous

Jaguar has taken a daring leap, but have they risked losing their identity in the process? Join us on Digital Horizons as we dissect Jaguar's bold rebranding effort that has both stunned enthusiasts and sparked a wave of reactions on social media. Unveiling a reimagined logo at Miami Fashion Week, Jaguar is steering towards a younger, eco-conscious crowd, but at what cost? Even Elon Musk joined the fray, questioning whether Jaguar still makes cars. We unravel whether this move is a strategic masterstroke or a controversial misstep that might leave its loyal supporters feeling forgotten.

Amidst falling sales figures, is a radical makeover the lifeline Jaguar needs, or does it risk alienating the very fans that once revered it? We draw parallels with the brand's iconic 2015 Rendezvous Campaign and ponder if it's possible to embrace the future without sacrificing heritage. As we explore this branding enigma, we also consider the impact of Jaguar's deviation from traditional automotive elements—an absence keenly felt in their fashion-centric campaign. Tune in for an engaging conversation on the fine line between innovation and tradition as Jag attempts to carve out its place in the rapidly evolving automotive landscape.

The Digital Horizons Podcast is hosted by:

James Walker - Managing Director Walker Hill Digital
Brian Hastings - Managing Director Nous

Unlock the secrets to maximizing your brand's impact in the ever-evolving world of digital advertising. Learn how YouTube's latest tools are revolutionizing the way brands engage with creator content and Shorts ads, capturing a unique 40% of viewers who aren't on TikTok or Instagram. This episode offers a deep dive into the innovative strategies that can help advertisers harness the power of YouTube Shorts, turning them into a more effective and budget-friendly channel to drive business growth. Discover the art of syncing creator content with advertising efforts and how it can transform your marketing approach.

As we gaze into the crystal ball of 2024, Facebook emerges as a powerhouse with improved metrics and reduced costs, making it a bedrock for advertisers seeking reliable performance. Our conversation navigates the impressive resurgence of Facebook ads, exploring how AI-driven tools like Advantage Plus Audiences are transforming the landscape. With insights on integrating Facebook into a broader marketing strategy that includes SEO and search ads, this episode is packed with data-driven revelations that promise to enhance your marketing efficiency and elevate your brand in the digital space.

The Digital Horizons Podcast is hosted by:

James Walker - Managing Director Walker Hill Digital
Brian Hastings - Managing Director Nous

Unlock the secrets to skyrocketing your e-commerce revenue as we promise to transform your approach to customer lifetime value (LTV). This episode is packed with insights on moving beyond generic newsletters to harness the full potential of post-purchase automation. Learn how to craft highly segmented and personalized communications using tools like Klaviyo and HubSpot, and explore the art of strategic remarketing. We reveal how to smartly exclude recent buyers from your usual lists and instead tempt them with irresistible cross-sell and up-sell offers that affirm their purchase decisions and ignite repeat business.

We also explore how loyalty programs can be a game-changer for businesses with diverse SKUs, especially those dealing with replenishable products. Discover the magic of tiered, points-based systems to foster customer loyalty, and see how pampering your top 1% to 5% of buyers with bespoke interactions and rewards can pay off. Inspired by a local energy drink supplier, we demonstrate how proactive customer service and laser-focused communication can elevate satisfaction and loyalty. Whether through personalized marketing, strategic remarketing, or targeted engagement, this episode equips you with the strategies needed to elevate your e-commerce success.

The Digital Horizons Podcast is hosted by:

James Walker - Managing Director Walker Hill Digital
Brian Hastings - Managing Director Nous

Unlock the secrets to skyrocketing your e-commerce conversion rates and transform your online store into a sales powerhouse. Ever wondered how big brands leverage social proof to earn your trust? We're here to spill the beans on some trailblazing strategies that go beyond the typical tips, focusing on user-generated content and behavior-based trigger messaging. Discover how showcasing real customer videos can work wonders on your landing pages, and learn about advanced tactics like exit-intent offers and AI-driven chatbots that gently nudge your customers to hit that 'buy' button. We'll share practical examples and discuss platforms like Gorgias that integrate seamlessly with Shopify, offering context-aware assistance to enhance the user experience and increase those conversion rates.

But that's not all — we delve into maximizing your e-commerce performance metrics, including driving quality traffic and boosting average order value. By optimizing these critical areas, we aim to provide you with a comprehensive strategy to significantly elevate your business's performance. And as if that wasn't enough, we're teasing a sneak peek into our upcoming episode, where we'll tackle enhancing customer lifetime value and fostering repeat engagement. So, get ready to arm yourself with actionable insights that will propel your e-commerce success story to new heights.

The Digital Horizons Podcast is hosted by:

James Walker - Managing Director Walker Hill Digital
Brian Hastings - Managing Director Nous

Unlock the secrets of the booming internet advertising landscape with insights that could redefine your marketing strategy. With video advertising surging by 18.6% and digital audio not far behind with a 23.6% increase, it's clear that traditional display formats are losing their luster. Discover why video content across platforms like YouTube, TikTok, and LinkedIn is now a must-have element for brands aiming to capture attention and engagement. We'll also unravel how the evolving dynamics of search advertising, despite higher costs, continue to draw significant investment.

Join us as we dissect the PwC report's revelations and what they mean for your advertising budget. We delve into the impressive role connected TVs play in the video advertising boom and contemplate whether digital audio is the next frontier for untapped opportunities. With firsthand insights from our ad accounts and clients, we discuss why brands are reallocating resources to more interactive and measurable campaigns. Don't miss this chance to learn how to maximize your brand's outreach with innovative video and audio strategies.

The Digital Horizons Podcast is hosted by:

James Walker - Managing Director Walker Hill Digital
Brian Hastings - Managing Director Nous

We promise you’ll walk away with strategies that can transform your business by boosting your average order value without depending on price changes. Explore the magic of free shipping as a powerful incentive for increasing purchase sizes, and learn how setting strategic thresholds can entice customers to spend more. Our discussion highlights AI-powered product recommendations, featuring a compelling case study from Dan Murphy that reveals how individualized shopping experiences can skyrocket revenues.

Navigate the lucrative world of product bundling with us as we uncover how thoughtfully curated packages can simplify customer decisions and elevate your sales game. By crafting appealing bundles like themed collections for special occasions—with a nod to cross-category collaborations—you can meet diverse customer needs while enhancing AOV. Brian and I emphasize the importance of highlighting the value of these bundles, along with leveraging free shipping to further motivate buyers. Equip yourself with these actionable strategies to see marked improvements in your conversion rates and set the stage for e-commerce success.

The Digital Horizons Podcast is hosted by:

James Walker - Managing Director Walker Hill Digital
Brian Hastings - Managing Director Nous

Can brand loyalty survive the frenzy of Black Friday? Uncover the truth behind consumer behavior as we reveal that a striking 62% of Australian shoppers are ready to abandon their usual go-tos in favor of new discoveries during this epic sales event. This episode of Brand News casts a spotlight on the incredible opportunity Black Friday presents for e-commerce businesses. By crafting compelling offers and strategic messaging, businesses can not only capture the attention of deal-hungry shoppers but also potentially transform them into devoted customers down the road. With actionable insights and fresh perspectives, we challenge you to rethink Black Friday as more than just a discount day, but as a strategic moment to build lasting customer relationships.

As the holiday season approaches, we emphasize the importance of understanding consumer gifting habits. Did you know that 28% of shoppers plan to wrap up their holiday shopping by Cyber Monday? Tune in as we explore strategies to leverage this critical period, from tailoring offers with a gifting mindset to crafting ad messages that resonate with early holiday shoppers. Whether you're lagging in your Black Friday preparations or seeking that competitive edge, our episode promises to equip you with the tools and strategies needed to outshine the competition and maximize your sales potential. Join us for this enlightening discussion, and don't forget to check out our linked episode for even more Black Friday strategies.

The Digital Horizons Podcast is hosted by:

James Walker - Managing Director Walker Hill Digital
Brian Hastings - Managing Director Nous