We’re joined by Sam Worobec, Co-Founder at Training Simplified, a company revolutionizing corporate training by blending education with entertainment.

With over 20 years of experience, Sam has played pivotal roles in scaling global development platforms for companies like Chipotle and Red Ventures, hiring and developing tens of thousands of leaders annually. Known for his innovative approach to fostering workplace culture, Sam shares how engaging and creative training methods can drive better results, improve retention and transform employee development.



Key Takeaways:

(03:05) Edutainment, a blend of education and entertainment, ensures training content is engaging, memorable and effective for learners.

(07:07) Incorporating real-life perspectives, such as using a child actor to teach kids' meal preparation, humanizes training and enhances customer-focused service.

(10:37) Transforming abstract concepts using visual representations, such as animated dots symbolizing guest flow, simplifies complex ideas and improves implementation.

(16:50) Measuring training success through operational metrics provides actionable insights that go beyond completion rates and quizzes.

(21:14) Sharing real employee stories in training resonates more with staff than top-down corporate messaging, creating a stronger connection and relevance.

(22:53) Focus on operational metrics, such as 90-day turnover, rather than completion rates, to assess training success and align programs with measurable business outcomes.

(26:17) Use tools like Google reviews, Yelp and receipt-based surveys to identify customer feedback trends. Start with one-star ratings and align training to address areas for improvement.

(27:38) Create a culture that rewards improvement rather than penalizing mistakes to help address negative feedback and drive better customer experiences.

Resources Mentioned:

Sam Worobec -

https://www.linkedin.com/in/samworobec/

Training Simplified -

https://www.linkedin.com/company/training-simplified/

Wisetail | Website -

https://wisetail.com?utm_source=podcastplatforms&utm_medium=podcast&utm_campaign=wise-tales-podcast

Medallia -

https://www.medallia.com/

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