Creating Disney Magic

By: Lee Cockerell
  • Summary

  • Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee joins show host Jody Maberry to discuss how you can apply lessons in leadership, management, and customer service to create magic in your organization.
    2025 Lee Cockerell
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Episodes
  • Managing a Remote Team
    Jan 28 2025

    "So often when things change, we worry. But then we're using the problem, not the change."

    Managing a remote team is a new reality we have to embrace. A listener shared his concerns about managing a customer service team that transitioned to remote work back in March 2020 and has remained remote ever since. Managing a remote team still requires a organizational culture, consistency, and effective communication. Read the blog for more from this episode on ways to address the challenges and make sure teams remain effective and motivated.

    Notable Moments

    00:43 Evaluating Workplace Changes and Challenges

    04:04 Effective Remote Team Communication

    06:50 Return-to-Office Challenges and Decisions

    12:20 Decide and Commit to a Plan that Aligns with the Goals

    Resources

    The Cockerell Academy

    About Lee Cockerell

    Mainstreet Leader

    Jody Maberry

    Travel Guidance

    Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

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    16 mins
  • Inspiration is the Real Work of Leaders
    Jan 21 2025

    Inspiration isn’t just a buzzword. It’s the real work of leaders. Years ago, I realized that creating an inspired environment isn’t about grand gestures. It’s about subtle, everyday actions that build a culture where people feel they belong and are valued. Read my blog for more on how inspiration is the real work of leaders.

    Notable Moments

    00:57 A supportive, well-resourced environment inspires people to love their work.

    03:52 A non-toxic, supportive environment where individuals feel safe and valued leads to self-management, satisfaction, and low turnover.

    07:53 Hiring the right people is crucial for creating a positive work environment.

    12:19 Recognize and appreciate others; it motivates them and makes a difference.

    14:25 Discover more with "The Main Street Leader" or CockerellStore.com

    Resources

    The Cockerell Academy

    About Lee Cockerell

    Mainstreet Leader

    Jody Maberry

    Travel Guidance

    Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

    Show More Show Less
    15 mins
  • How to Organize Your Time
    Jan 14 2025

    "When you start using that word later, later shows up faster than you can imagine."

    Every day is a new opportunity to achieve your goals. A lot of people make New Year's resolutions and set big plans for a fresh start, but I believe every day marks a new beginning. There isn't a secret way of doing it. It's just a matter of getting started and sticking to it. Read my blog for more on how to organize your time.

    Notable Moments

    00:57 Start by taking action daily; progress will follow.

    03:14 If it's important tomorrow, start today.

    09:07 Daily planning prevents future problems.

    11:35 Take charge; change comes quickly with action.

    13:32 Evaluate worth of big life decisions.

    Resources

    The Cockerell Academy

    About Lee Cockerell

    Mainstreet Leader

    Jody Maberry

    Travel Guidance

    Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

    Show More Show Less
    17 mins

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