Come Down (not calm down)
Dec 15 2024
Length: 20 mins
Podcast

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Come Down (not calm down)

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Summary
De-escalation techniques are a crucial part of security professionals' toolboxes. While verbal and non-verbal methods of communication are important, remember also that you have to focus on the situation at hand and remain in control. If you're doing everything right and someone still doesn't want help or to listen, then you may have a problem on your hands.

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