***TIME SENSITIVE***

Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

_____________________________________________________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

In this episode, Lucas and David are joined by Ron Shanas and Paul Pate from Today's Class. Ron and Paul get into the sophistication of their adaptive learning platform, explaining how artificial intelligence and machine learning tailor training to individual technicians' needs by identifying their strengths, weaknesses, and confidence levels. They highlight the importance of confidence in improving work performance, supported by scientific studies linking confidence to productivity and accuracy. Lastly, they discuss the onboarding process for their training platform, emphasizing the importance of aligning training with business goals to ensure shops gain the maximum benefit from their investment.

00:00 AI-Driven Adaptive Learning

06:01 "Learning, Emotion, and Memory"

12:17 Persistence in Music Mastery

17:59 Ineffective Training Retention

23:58 Adult Learning: Autonomy and Recognition

30:51 Streamlining Training Through Data Insights

35:00 Make or Break Moment

40:46 Fuel Trim Case Study Mystery

47:33 "Embrace Struggles in Business Learning"

52:06 Teaching Reading and Decoding

56:11 Cohort-Based Shop Data Training

01:03:33 Personalized Training Challenges

01:06:52 "Fostering High-Level Team Discussions"

***TIME SENSITIVE***

Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

_____________________________________________________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

In this episode, Lucas and David are joined by Rick White of 180biz, and Mike Himes, a shop owner from Brookville, Pennsylvania. Rick highlights the importance of valuing your services to ensure customers do the same. Mike shares his experience raising prices and how it helped eliminate problematic customers. The group also discusses the strategic use of technology and digital tools to enhance customer communication and streamline operations.

00:00 Reduce customer charge from $1,800 bill?

09:56 "You should consider trying another approach."

15:28 Self-value is essential for business success.

18:01 Labor costs inflated through hidden markups.

21:21 Braxton's repeated car shop visits discussed.

31:22 Celiac disease, no peripheral vision caused clumsiness.

34:03 Planning future roles and managing life changes.

42:15 Raising prices eliminated problematic, non-paying customers.

47:18 Embrace growth through uncomfortable client interactions.

51:24 Superior product: Follow guidelines, replace necessary parts.

56:51 Mike Allen supports skilled tradesmen with benefits.

01:03:36 Inspection must be thorough and well-communicated.

01:04:31 They approve, organized process, explained with pictures.

01:14:08 Digital Concierge tracks, analyzes, transcribes phone calls.

01:14:52 Avoid rapid growth for quality assurance.

***TIME SENSITIVE***

Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025

_____________________________________________________________________________________________________________________________________________

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

In this episode, Lucas and David are joined by Brandon Sloan. Brandon discusses resolving a tricky issue with a 2014 Sierra by identifying a hairline fracture in a spark plug. Lucas criticizes flat-rate pay systems, emphasizing they unfairly burden technicians and reflect poor management practices. Lastly, Brandon and the hosts discuss the repercussions of misinformation in the industry, highlighting the importance of expertise and transparency.

00:00 Story emphasizes changing priorities over passion.

07:50 Misdiagnosis due to incorrect identification of part.

14:47 Costs demand sufficient revenue to justify wages.

16:31 Understaffed machinists struggling with workflow demands.

21:18 37" tires damage Dodge Ram transmission quickly.

26:25 Dealers avoid ECM tuning for big trucks.

33:45 Acknowledging being a flawed shop owner.

38:12 Pricing changes for engine modifications and upsells.

47:03 Lower cost means lower quality expectations.

51:28 Inspecting 2014 GMC Sierra transmission. Converter replaced.

57:17 Educated customer on spark plug resistance issues.

59:47 Cam actuator caused DTC; updated software fixed.

01:04:30 Lucas Underwood was murdered by fake friends.