As a part of an ongoing series called The Training Experts, this episode features ICA Chief Learning Officer, Claire Moore and Jonathan Delicate, Director of Training at Mr. Clean Car Wash. Jonathan shares his insights on how to effectively implement training programs across multiple locations using innovative tools and strategies.

Key Takeaways:

• Jonathan’s journey into training at Mr. Clean Car Wash began with his hiring as a General Manager. A crucial part of Jonathan’s success has been using an LMS platform to deliver training across the company's multiple sites in Georgia and Florida. He emphasizes the importance of tracking progress and ensuring employees complete the necessary training modules.
• Faced with a previous eight-month training void when he took over, Jonathan began by focusing on entry-level employees and moved up to management-level training.
• To engage employees, Jonathan introduced a fun, sports-themed approach with The Mr. Clean Huddle, featuring short training videos that cover essential procedures. This has made learning more interactive and accessible for all team members.
• One of Jonathan’s standout innovations is placing QR codes on every piece of equipment in the car wash tunnel. Employees can scan these codes to instantly access training videos related to specific equipment, offering on-demand learning.
• When asked what advice he’d give to those starting out in training, Jonathan’s response was clear: Be patient.

In this insightful episode of Car Wash The Podcast, host Matt DeWolf is joined by Deborah Jasper, Founder and CEO of Mindset Digital. Deborah shares her expertise on how businesses can capture and hold the attention of today’s consumers—who often decide in just 8 seconds whether a message is worth their time! From building better customer experiences to effective employee retention strategies, Deborah provides actionable insights you can use immediately to level up your communication and business growth.

Key Takeaways:

• The 8-Second Rule. Deborah highlights the importance of grabbing attention fast, emphasizing that mobile-friendly, personalized, and easy-to-skim content is key to engaging today’s consumers.
• Jasper reveals strategies to “recruit” employees and reduce turnover, including how to keep messaging clear and relatable using a three-point checklist from Mindset Digital.
• Deborah breaks down the “curses” that can hinder effective messaging and discusses how gamification can be a fun and effective tool for keeping employees engaged.
• Jasper talks about the role of AI in business growth, offering examples of how artificial intelligence can streamline operations and enhance customer experiences.

Reach out to Deborah Jasper at Jasper@mindsetdigital.com for more insights.

In this episode, host Matt DeWolf sits down with Jack Stratton, a Retail Trend Spotter, to discuss the evolving landscape of customer expectations and how businesses can adapt to stay ahead. But first, what exactly is a retail trend spotter? Jack breaks it down—explaining how he uses a combination of qualitative and quantitative data to identify fundamental shifts in consumer behavior that businesses can apply to their everyday operations.

Key Insights:

• Luxury Expectations of Modern Customers

Stratton identifies a major trend in today’s consumer behavior: customers are increasingly expecting luxury experiences, even if it means splurging on things they may not be able to afford. He refers to this as the polarized customer—someone who is willing to pay for premium experiences, regardless of their financial status.

• The Power of Subscription Services

Learn the key to successful subscription models and how customers are now purchasing these services both online and in-store. Jack emphasizes the importance of being available across all channels and touchpoints—the key to driving consistent, positive customer interactions.

To connect with Jack Stratton, you can find him on LinkedIn via Insider Trends: ⁠https://www.linkedin.com/company/insider-trends/⁠