In this episode of In the Blink of AI, Georgie Healy speaks with Sha-mayne Chan, co-founder of Friyay, a startup dedicated to transforming small businesses with AI-driven solutions. Friyay makes businesses say, "Thank God It’s Friyay!" by automating tedious tasks, improving efficiency, and freeing up time for what matters most. Sha-mayne shares insights on human-centred design, her journey from graphic design to AI innovation, and practical tips for AI adoption. Tune in to learn how Friyay’s tools simplify operations, streamline lead generation, and help small businesses feel like every day is a productive Friday.

00:19 – Welcome and introduction to Sha-mayne Chan of Friyay.

01:28 – The story behind Friyay and its mission to make businesses say, "Thank God It’s Friyay!"

03:41 – How Friyay automates SMB tasks with AI-driven tools.

05:12 – The importance of human-centred design in AI solutions.

07:09 – Real-time productivity tools: Otter.ai and their role in simplifying workflows.

09:07 – Case studies: Automating proposals and streamlining lead generation.

12:31 – Challenges and opportunities in building an AI-driven startup.

18:34 – Metrics for success: Time saved and productivity gains for SMBs.

24:05 – Overcoming AI nervousness: Strategies for SMB adoption.

30:40 – Sha-mayne’s journey from graphic designer to AI entrepreneur.

43:39 – Closing thoughts and an introduction to Friyay’s newsletter

Human-Centred AI Design: Sha-mayne highlights the importance of designing AI solutions that align with user needs and their journey, ensuring maximum value.

Streamlining Business Operations: From lead generation to automated proposal creation, Friyay uses AI to reduce administrative burdens and boost efficiency.

Adoption Strategies for SMBs: Start small, focus on priority tasks, and experiment with AI tools to ensure a smooth and effective integration.

Overcoming AI Hesitation: Education, transparency, and practical experimentation are key to addressing nervousness about AI adoption among Australian SMBs.

Sha-mayne Chan: "Our mission at Friyay is to set small businesses on autopilot so they can focus on what truly matters—whether that’s growth, creativity, or spending more time with their families."

Georgie Healy: "It’s incredible how a tool like Otter.ai can change workflows, saving hours and letting people focus on higher-value activities."

Sha-mayne Chan: "Australians are among the most hesitant globally about AI, but with education and the right tools, we can overcome that fear and harness its power."

Sha-mayne Chan: "Every day should feel like a Friday—you’ve achieved so much that you can end the day on a high note."

Sha-mayne Chan: "AI isn’t about replacing people; it’s about augmenting and improving what we do, making work more efficient and freeing up time for what matters."