As we explore the journeys of professionals in the placemaking sector, we are excited to introduce the first episode.

We kick things off with Ben Heywood from Liverpool City Council. Ben's career, as you will hear is a fascinating blend of commercial and public sector experience and he shares insights from his year so far at the Council, his vision for his new team and how he continues to integrate strong commercial perspective into his public service role.

Join us for an inspiring conversation with Ben Heywood as we uncover the unique paths that lead to impactful placemaking.

In this episode, Liam Young explores the world of external affairs with Michelle Smyth, Head of External and Government Affairs at the Open University.

Together, they explore the vital but often misunderstood role of external affairs teams within universities. Michelle shares firsthand insights into her daily responsibilities, navigating the general election campaign, and fostering meaningful connections with businesses and community organisations. Listen to discover how these efforts shape strategies and outreach initiatives, building stronger links between institutions and their communities.

For further information about Berwick Partners and their Education Practice, please contact Liam Young at liam.young@berwickpartners.co.uk

In this podcast we are speaking to Jo Causon the Chief Executive of the Institute of Customer Service. Jo and Berwick Partners’ Principal consultant, Tom Ewen discuss how critical customer service is to the economy of the UK and in creating a conducive environment for a thriving business. The launch of this podcast coincides with the publications of The Institute’s flagship annual report the Customer Satisfaction Index.

Tom and Jo also discuss a new search which Berwick Partners is leading on behalf of the Institute of Customer Service. In this newly created Commercial Director role, Jo describes how critical this appointment is, as part of an organisational redesign and what success will look like for ICS, their members and for the successful applicant.

For more information on the appointment of the Commercial Director for the Institute of Customer Service, including access to the full job description, please visit: https://www.berwickpartners.co.uk/90778

To look at the Customer Satisfaction Index published by The Institute of 23rd January 2024, please visit: https://lp.instituteofcustomerservice.com/ukcsi-jan-24