Want to enhance your customer service operations? Join us as Kay delves into the realm of customer experience with special guest Volker Hildebrand, a seasoned expert with extensive experience in CRM, B2B marketplaces, and roles at SAP and SugarCRM. Walker shares his holistic approach to customer support, emphasizing the importance of viewing service from the customer's perspective. Learn how to transform your support strategies to deliver exceptional customer experiences across all touchpoints. This episode is essential for anyone looking to elevate their service operations to new heights.

Want to improve your service operations? Join us as Kay explores the concept of Knowledge Intelligence with special guest Bret Allinson, a leader with extensive experience at major companies like Veritas, Avaya, Xerox, HP, and Dell. Bret shares his insights on how Knowledge Intelligence can empower your service teams and transform the way you support your customers. This video is a must-watch for anyone looking to take their service support to the next level!

Struggling with AI adoption? This podcast episode is for you! Join us as investment whiz Anita dismantles common roadblocks like stakeholder alignment and ROI skepticism. Learn how to optimize your AI journey with practical tips on vendor collaboration, measurable ROI goals, and proven success strategies. Watch and unlock the full potential of AI for your business!