In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).

Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as: Securonix, Splunk, Kimble, BMC, and Sun Microsystems.

In today's discussion we'll explore implementing the of Professional Services & Customer Success.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to for part two (2) of a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects & clients - deciding what and how to monetize their activities.

Part 1 focused on The VISION.

In this episodes, Part 2, we disc The IMPLEMENTATION.

In Part 3, we will discuss The EXECUTION.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

In Season 5 of the Asaph Advisors' podcaat, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).

Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as: Securonix, Splunk, Kimble, BMC, and Sun Microsystems.

In today's discussion we'll explore how to drive greater collaboration and integration between Professional Services & Customer Success.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

As we dive into the 4th chapter of the Asaph Advisors’ podcast – we are digging in deeper to the intricacies of running a C&PS org

In today’s discussion, I am joined by PS veteran, Kevin Lobo, VP of Data & Analytics Consulting at Analytics 8. Kevin has written about the implications of different contract structures on PS delivery and PS practitioners.

In this discussion, we explore Kevin's insights on the implications of different contract structures to PS delivery.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.

Over the course of 9 episodes, Hauckenberry and Sloan discuss:

- 3.1 The "What & Why" of Services as a Product (SaaP(TM))
- 3.2 The Sales & Services Relationship (and how SaaP helps)
- 3.3 Accelerating the Sales Proces
- 3.4 Increasing Customer Confidence with SaaP
- 3.5 Accelerating Delivery with SaaP
- 3.6 SaaP Enables PS Scalability & Profitability
- 3.7 How to Build your SaaP Portfolio
- 3.8 The SaaP Architect & the Role of Sales
- 3.9 Valuing & Pricing SaaP Offerings

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

Listen in as Alpesh Patel shares his thoughts on Customer Success (CS) and the role CS should play in the Post Sales / Post Go-Live Customer Journey.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.

Over the course of 9 episodes, Hauckenberry and Sloan discuss:

- 3.1 The "What & Why" of Services as a Product (SaaP(TM))
- 3.2 The Sales & Services Relationship (and how SaaP helps)
- 3.3 Accelerating the Sales Proces
- 3.4 Increasing Customer Confidence with SaaP
- 3.5 Accelerating Delivery with SaaP
- 3.6 SaaP Enables PS Scalability & Profitability
- 3.7 How to Build your SaaP Portfolio
- 3.8 The SaaP Architect & the Role of Sales
- 3.9 Valuing & Pricing SaaP Offerings

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

In this episode, Rejo Mathew, VP of Professional Services @ RiverMeadow, joins us to discuss putting Services as a Product (SaaP™) into practice.

When services organizations reply within an hour with a proposal, clients are 58% more likely to buy.

Learn how Rejo and his team have put SaaP™ into practice – and can turn-around a:

• Quote in 5 minutes
• Proposal in 10 minutes
• Contract in 1 hour

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance