Accommodation & Hotel Cleaning Services FAQ

1. What kind of experience does SCS Group have in hotel cleaning?

SCS Group has extensive experience in providing hotel cleaning and housekeeping services for a variety of establishments, ranging from small 20-room pub accommodations to large 300-room, multi-level facilities. They understand the specific needs and wants of business owners in the hospitality industry and strive to provide guests with the best possible experience.

2. What makes SCS Group different from other hotel cleaning services?

SCS Group focuses on building long-term relationships with clients based on trust and open communication. They prioritize guest experience, work closely with clients to create tailored cleaning solutions, and provide extensive support through a dedicated account manager and their client portal, Smart Connect.

3. What is Smart Connect and how does it benefit me?

Smart Connect is SCS Group's client portal that provides real-time access to various features, including time and attendance tracking, invoices and statements, live quality auditing, digital contracts and site information, spend tracking and online billing, and digital service requests. This allows for seamless communication with your dedicated account manager and provides transparency and control over your cleaning services.

4. What other specialized cleaning services does SCS Group offer besides general cleaning?

In addition to general cleaning, SCS Group offers a wide range of specialized services, such as window cleaning, strip and sealing, impact/deep cleaning, steam cleaning, scrubbing, builders cleaning, and the provision of consumable cleaning supplies.

5. Does SCS Group work with well-known brands in the industry?

Yes, SCS Group has a proven track record of working with reputable brands in the hotel and accommodation industry. They have provided services for establishments like Crowne Plaza, ALH Hotels, R H Geelong, and QT Hotels.

6. What is SCS Group’s approach to customer service?

SCS Group recognizes the importance of customer service in the hospitality industry. They strive to be a reliable support system for their clients, allowing them to focus on their core business operations. Their staff is trained to prioritize guest experience and satisfaction.

7. Does SCS Group have any community involvement initiatives?

Yes, SCS Group is committed to making a positive impact in the community. They proudly sponsor organizations such as Tenpin Bowling Australia, Melbourne Legacy, and Disability Sport & Recreation, demonstrating their dedication to supporting inclusivity and veterans' families.

8. How can I get in touch with SCS Group to learn more about their services?

You can request a personalized cleaning proposal by contacting SCS Group through their website, calling their phone number (1300 66 46 47), or visiting their office located at Central 2, Level 3 Suite 48/1 Ricketts Rd, Mount Waverley, Vic 3149.