Accommodation and Hotel Cleaning Services FAQ

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What experience does SCS Group have in hotel cleaning?

SCS Group has extensive experience providing hotel cleaning and housekeeping services, ranging from smaller pub accommodations with 20 rooms to larger, multi-level facilities with up to 300 rooms. They understand the importance of guest satisfaction and strive to provide a positive experience for hotel guests.

How does SCS Group ensure a good guest experience?

SCS Group prioritizes guest experience by hiring team members who align with their values. They believe in providing exceptional customer service and ensuring that every guest has a positive encounter.

How flexible are SCS Group's services?

SCS Group understands the unique scheduling demands of the hospitality industry. They work closely with clients to develop a customized scope of work that meets their specific needs and budget. A dedicated account manager is assigned to each client to ensure clear communication and tailored solutions.

What support tools does SCS Group offer?

Clients have access to SCS Group's 'Smart Connect' portal, which provides real-time updates on various aspects of the service, including time and attendance, invoices, quality auditing, contract information, spend tracking, and digital service requests. This portal enhances communication and transparency between SCS Group and their clients.

What specialized cleaning services does SCS Group provide for hotels?

In addition to general cleaning, SCS Group offers specialized services such as window cleaning, strip and sealing of floors, deep cleaning, steam cleaning, scrubbing, builders cleaning, and the provision of consumable cleaning supplies. These services cater to the specific needs of hotels and ensure a thorough and comprehensive cleaning approach.

What sets SCS Group apart from other cleaning companies?

SCS Group distinguishes itself through its dedicated account management system, personalized cleaning solutions, focus on customer service, and a commitment to building long-term relationships with clients. Their approach emphasizes understanding an

SCS Group
SCS Group offers a comprehensive range of services

• Accommodation & Hotel Cleaning
• Office Cleaning
• Aged Care Cleaning
• Child Care & School Cleaning
• Stadium, Complexes & Event Cleaning
• Health & Fitness Cleaning
• Government & Council / Nonprofit Organisations Cleaning
• Hospitality / Restaurants Cleaning
• Industrial Cleaning
• Medical Cleaning
• Retail Cleaning
• Transport & Logistic Cleaning