Episodes

  • How to Create a Culture of Knowledge Sharing - The Role of Technology - Part 3 Of 3

    How to Create a Culture of Knowledge Sharing - The Role of Technology - Part 3 Of 3
    Jun 15 2021
    This three-part series was originally recorded as a webinar hosted by Chris Buttenham and Kristen Barker of Obie. This series featured the following topics: 1. Quantifying the cost of a lack of knowledge sharing 2. Incentive structure and motivating employees 3. The role of technology
    Show More Show Less
    25 mins
  • How to Create a Culture of Knowledge Sharing - Incentives and Motivating Employees - Part 2 of 3

    How to Create a Culture of Knowledge Sharing - Incentives and Motivating Employees - Part 2 of 3
    Jun 15 2021
    This three-part series was originally recorded as a webinar hosted by Chris Buttenham and Kristen Barker of Obie. This series featured the following topics: 1. Quantifying the cost of a lack of knowledge sharing 2. Incentive structure and motivating employees 3. The role of technology
    Show More Show Less
    26 mins
  • How to Create a Culture of Knowledge Sharing - Quantifying the cost of the problem - Part 1 of 3

    How to Create a Culture of Knowledge Sharing - Quantifying the cost of the problem - Part 1 of 3
    Jun 15 2021
    This three-part series was originally recorded as a webinar hosted by Chris Buttenham and Kristen Barker of Obie. This series featured the following topics: 1. Quantifying the cost of a lack of knowledge sharing 2. Incentive structure and motivating employees 3. The role of technology
    Show More Show Less
    32 mins
  • Episode 4 - Kaitlin Pettersen, Senior Director, Customer Support at Intercom | Accelerating Support

    Episode 4 - Kaitlin Pettersen, Senior Director, Customer Support at Intercom | Accelerating Support
    Dec 21 2020
    Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support. The podcast is hosted by Chris Buttenham and Kristen Barker from Obie. This episodes guest is Kaitlin Pettersen, Senior Director of Customer Support at Intercom. On this episode we discuss: - Automated vs. human support - Finding efficiencies in support w/ support ops - Quality over speed in support Level up your customer journey: www.intercom.com Accelerating Support is brought to you by Obie obie.ai/acceleratingsupport
    Show More Show Less
    35 mins
  • Episode 3 - Matthew Caron, Head of Customer Support at OpenTable | Accelerating Support

    Episode 3 - Matthew Caron, Head of Customer Support at OpenTable | Accelerating Support
    Aug 13 2020
    Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support. The podcast is hosted by Chris Buttenham and Kristen Barker from Obie. This episodes guest is Matthew Caron, Head of Customer Support at OpenTable. On this episode we discuss: - Building a support culture that scales - Asking questions is the start of good leadership - Support technology and why it's a decade behind Find a table: https://www.opentable.com Accelerating Support is brought to you by Obie obie.ai/acceleratingsupport
    Show More Show Less
    52 mins