In this episode, we dive into "Crucial Conversations" by Patterson, Grenny, McMillan, and Switzler, exploring essential techniques for handling high-stakes discussions in both professional and personal settings.

Whether you're a team leader, product manager, or looking to improve your interpersonal skills, this episode offers practical strategies to transform challenging conversations into opportunities for growth and collaboration.

Listen as we discuss:

• Creating safety in dialogue
• Managing emotions and stories
• The STATE method for persuasive speaking
• Decision-making processes in teams

References:

1. Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
2. Thinking, Fast and Slow by Daniel Kahneman
3. Empathy: A Handbook for Revolution by Roman Krznaric
4. The Lean Startup by Eric Ries
5. INSPIRED: How to Create Tech Products Customers Love by Marty Cagan

#CrucialConversations #CommunicationSkills #LeadershipDevelopment

crucial conversations, communication skills, leadership, team management, conflict resolution, emotional intelligence, decision making, agile, product management, workplace communication

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