This week, Amanda Gilbert joins us to share insights into how you can build people's capability - yours, your teams, or your organisation. Avoid some common pitfalls and follow critical steps to improve capability and results.

This podcast follows the recent episode where James shared a magic bullet for improving performance: building your systems' capability. People are critical to any system, so check out Amanda's advice.

We also discuss the challenges of buying and maintaining cars, and James improves his productivity by listening to podcasts on double speed—perfect if you're a fan of the Smurfs!

To find out more, contact Jimmy, James or Amanda.

This week, we discuss the often shortsighted cost-cutting measures companies adopt to hit their targets and the flawed logic behind these strategies. What might appear to be an immediate saving usually leads to more significant issues down the line.

Instead of superficial cuts, we will explain the catch-all strategy to fix all your operational and financial woes.

Are we snake-oil salesmen, or do we know the solution? Listen in and decide for yourself.

To find out more, contact James, Jimmy.

A second episode, in which Rob Wilson (Co-Founder of Service Economics) shares his insights into Systems Thinking – an approach that can help transform how businesses work.

We discuss how you can change the way you think about your system (or organisation) to improve customer and staff outcomes. Rob's advice is easy to understand and pragmatic, and it's immediately apparent how it will radically improve performance.

Plus, you don't need to wait for the next Apple Event (pun intended) to find out what the must-have gadget is this Autumn, as James shares his latest acquisition!

To find out more, contact James, Jimmy or Rob.

Or have a look at Service Economics (service-economics.com)