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#96 The ROI of customer service is dubious
Jan 4 2022
Length: 33 mins
Podcast

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#96 The ROI of customer service is dubious

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Summary
Shauna and Amas continue the conversation and laughs while discussing Waiting for Service.
Is the start up cost of setting up good customer service always the sticking point?

ROI of customer service

American vs British customer service

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