A couple years ago, I realized that I had made an assumption about one of my clients that led to me skipping over some really important work with them — which ultimately slowed down their progress and ability to expand.

Naturally, I felt like sh*t when I realized what had happened. After I had worked through some of those emotions, I then reached out to the client to own up to my mistake — one of the most simultaneously liberating and terrifying actions I had taken up to that point in my business.

In todays’ episode of The Sustainable Success Podcast, I share what happened next.

Episode 023. When you inevitably “get it wrong” with a client, here’s what to do

I also walk you through exactly what YOU can do when YOU make a mistake with a client, so that you can not only rectify the situation with the client, but also how to set yourself up to not repeat this mistake in the future.

Before you go and listen, I’ll leave you with this:

It’s entirely normal to make mistakes (we’re human after all!). So much so that us making mistakes in our businesses actually isn’t that newsworthy or notable. What really matters is not the mistake itself, but rather how we respond to it. I share how to do so in episode 023. Tune in today wherever you listen to podcasts!

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