The Field Guide to Understanding 'Human Error'
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The Field Guide to Understanding 'Human Error'
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Narrated by:
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Sidney Dekker
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By:
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Sidney Dekker
About this listen
When faced with a human error problem, you may be tempted to ask "Why didn't these people watch out better?" Or, "How can I get my people more engaged in safety?"
You might think you can solve your safety problems by telling your people to be more careful, by reprimanding the miscreants, by issuing a new rule or procedure and demanding compliance. These are all expressions of "The Bad Apple Theory" where you believe your system is basically safe if it were not for those unreliable people in it.
Building on its successful predecessors, the third edition of The Field Guide to Understanding 'Human Error' will show a new way of dealing with a perceived "human error" problem in your organization. It will help you trace how your organization juggles inherent trade-offs between safety and other pressures and expectations, suggesting that you are not the custodian of an already safe system. It will encourage you to start looking more closely at the performance that others may still call "human error", allowing you to discover how your people create safety through practice, at all levels of your organization, mostly successfully, under the pressure of resource constraints and multiple conflicting goals.
The Field Guide to Understanding 'Human Error' will help you understand how to move beyond "human error"; how to understand accidents; how to do better investigations; how to understand and improve your safety work. You will be invited to think creatively and differently about the safety issues you and your organization face. In each, you will find possibilities for a new language, for different concepts, and for new leverage points to influence your own thinking and practice, as well as that of your colleagues and organization. If you are faced with a human error problem, abandon the fallacy of a quick fix. Listen to this audio.
©2014 Sidney Dekker (P)2018 Sidney DekkerListeners also enjoyed...
What listeners say about The Field Guide to Understanding 'Human Error'
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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- Mr.M
- 20-03-24
A phenomenal book for any aspiring manager
A fantastic book for anyone looking to setup, manage or understand systems involving humans and processes.
One of the best management books out there, for all it isn't intended to be.
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Overall4 out of 5 stars
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Performance4 out of 5 stars
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Story4 out of 5 stars
- Alex Eastabrook
- 21-02-20
If you enjoy Air-crash Investigations Read this !
I was clued in on this book from the Youtube Video "Who Destroyed Three Mile Island? - Nickolas Means".
It is a great book that talks realistically about Human Factors and Safety Culture.
I would recommend this book for anyone who has authority in Safety in their organisation, as it provides a good template on how to install a good approach for improving the system.
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Overall5 out of 5 stars
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- Mika Julin
- 05-07-23
Quality managers and engineers need this
A great listen and applicable not only to safety but also to industrial quality issues. There are no human errors, only systems and incentives that produce and allow humans to operate it in an unsafe, poor quality way.
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1 person found this helpful
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Overall4 out of 5 stars
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- H
- 31-01-20
Some good insights
Some interesting insights and anacdotes. Overall, not the most thrilling subject, but good to know all the same.
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Overall4 out of 5 stars
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Performance3 out of 5 stars
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Story4 out of 5 stars
- Manfred
- 30-11-18
A management must
A good ready for any senior manager regardless of industry or role. Could & should be applied thinking to food safety, QC, H&S, Operational root cause and HR investigations.
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