There’s been an incident in your organization. People are impacted. You need to do something. How do you avoid blame, and how do you start learning and improving?

This book tells you how to respond restoratively; to stay away from flow-chart just cultures that try to match shades of culpability with suitable sanctions. Instead, it invites you to ask what the impacts are of the incident. And what needs to be done to fix those impacts. And whose obligation is it to go do that. If you pursue these questions, you have already begun building a restorative just culture. The book avoids large programs that need rolling out or that require an organization-wide implementation. Instead it suggests that you can gradually change your culture by building a little, testing a little, fixing and little and then building a little more.

The book concludes with asking how good you need to be, and invites you to stop expecting perfection. It proposes that you might pursue integrity in your organization instead. Crafted by the leading voice on restorative just culture today, this little book is a quick listen. It is presented in a format and a language that makes the ideas easily accessible. If you follow the guidance in it, your impact on restoring trust, learning, and a sense of humanity could be considerable.