This is the second and significantly expanded and modified edition of the award-winning Heartificial Empathy, reflecting important developments in artificial intelligence as well as the new context post-pandemic of the future of work, and issues of and new solutions for mental health therapy. Empathy has never been more needed, but businesses struggle to create a culture of empathy. Given the step change that's occurred with the arrival of foundational AI, business leaders are going to need to pay particular attention to work conditions and the ethical use of AI.

2nd EDITION–WINNER MAINCREST MEDIA AWARD 2024

Heartificial Empathy won the Maincrest Media Award in the category of business.

1st EDITION–WINNER BOOK EXCELLENCE AWARD 2019:

Won the Book Excellence Award 2019 in the Technology category.

1st EDITION–FINALIST BUSINESS BOOK AWARD 2019:

Finalist for the Business Books Awards 2019 in the category of Embracing Change.

RECAP

Heartificial Empathy explores the power of empathy, one of the most untapped levers of productivity in business. In the new tech-infused era, where companies continue to scramble with digital transformation, trying to be more customer centric and spurring innovation and growth, empathy is a killer app. Yet, it can't be taught. Empathy can only be learned. The same is true of both human beings and machines. This book looks at some of the pioneering work being done on making bots more sentient and empathic. It also grapples with the major business and ethical challenges associated with making organisations and machines more empathic. Heartificial Empathy lays out the business case and a path for putting more heart and empathy into business and machines for a healthier and more profitable future.