Hosts James and Amy sit down this week to discuss key performance indicators (KPIs) that can be used to measure success with your business.

1.) MSP Question of the week:

What reports or KPI’s do you need to manage your business?

Article by Amy: https://www.channelpronetwork.com/2024/09/26/how-do-msps-measure-success-im-hitting-my-metrics-but-not-sure-theyre-the-right-ones/

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2.) Notes On The News

1. 1. https://www.channele2e.com/news/big-3-rmm-psa-vendors-see-market-share-slip-canalys

   ConnectWise market share dropped from 26.8% to 24.3%.

   Kaseya market share dropped from 22.9% to 22.7%

   N-able market share dropped from 12.5% to 11.4%

   NinjaOne’s market share grew from 8.4% to 9.4%

   All others combined had a market share of 29.4% last year, which grew to 32.1% this year. Canalys is forecasting the managed services industry itself to grow from $548 billion in 2024 to $608 billion in 2025.

   1. https://mspradio.com/podcast/marriotts-52m-fine-cybersecurity-warnings-and-tech-updates-from-microsoft-linkedin-atlassian/

   Marriott was issued a hefty $52 million fine following major data breaches that compromised the personal information of over 344 million customers. The Federal Trade Commission (FTC) settlement mandates that Marriott enhance its security measures

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3.) Our upcoming events and more:

December 4: M&A Workshop in Scottsdale, AZ

December 5-6: MASTERMIND LIVE in Scottsdale, AZ

http://bit.ly/kernanmastermind

December 11: Channel Program M&A Forum in Dallas, TX

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