How much of a role does the client experience play in the success of your business? Today, I’m speaking with Natasha Sewell about improving your client experience plus some of the horror stories from our own business journeys.

The Shoot It Straight Podcast is brought to you by Sabrina Gebhardt, photographer and educator. Join us each week as we discuss what it’s like to be a female creative entrepreneur while balancing entrepreneurship and motherhood. If you’re trying to find balance in this exciting place you’re in, yet willing to talk about the hard stuff too, Shoot It Straight Podcast is here to share practical and tangible takeaways to help you shoot it straight.

I am so excited to announce the Pre-Black Friday Sale. During the week of November 18th, I will be highlighting a different offer every single day. There is something for every level of photographer, plus an offer at every price point with massive discounts. Put your name on the waitlist now to grab these offers before quantities run out.

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Review the Show Notes:

Get to know Natasha (2:07)

Defining client experience (3:11)

Your bare minimum client experience (4:31)

Signs your client experience needs work and how to fix it (6:58)

Misconceptions around the client experience (12:20)

Natasha’s journey with the client experience (15:13)

Client experience horror stories (17:42)

Where to start with improving your client experience (21:19)

Elevate your client experience (26:42)

Rapid-fire questions (28:01)

Connect with Natasha:

Free Guide Elevate Your Client Experience: npsphotography.com/photography-freebie-website-client-experience

Waitlist: npsphotography.com/the-client-experience-waitlist

Website: npsphotography.com

Instagram: instagram.com/npsphotography

Connect with Sabrina:

Pre-Black Friday Sale: sabrinagebhardt.com/holiday24

Instagram: instagram.com/sabrinagebhardtphotography

Website: sabrinagebhardt.com

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