John started an IT consulting business (now managed service provider, MSP) while a junior at the University of Florida in 2007. He sold that company to CRS in 2015. The Cape Coral-based company works with a host of companies in Southwest Florida on technology and related issues.

Business Observer Managing Editor Mark Gordon and John talked about CRS’ core values — passion, respect, collaboration and innovation — and the role they play in the company’s culture, and its success. They also talked about how and why CRS downsized its client roster, and became a more efficient and profitable business. And listen for the rapid-fire questions, where John, an admitted tech-geek, readily names what he says is the best Star Wars movie.

3 Takeaways:

1. (06:55) The transition from clients to partners was essential
2. (09:15) We were on pace for vanilla mediocrity, we had to change
3. (21:00) What is the cost of?

Timestamps:

(00:00) This episode is sponsored by Kerkering Barberio!

(00:30) Introducing John Joyce and CRS Technology Consultants

(02:45) How CRS Technology Consultants has evolved

(05:45) Purposefully shrinking the client list

(10:05) How the company operates today

(12:00) What do you look for in up and coming leaders?

(13:55) Core Values

(14:45) Learning from mentors and mistakes

(21:20) The Solid State Podcast

(23:50) Rapid fire questions

Join us every week as we interview business leaders to learn what makes them great, what they look for in growing leaders, and much more.

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Yvonne is the founder and CEO of Workforce Development Partners, a nonprofit in the Tampa Bay region that connects high school students with trades and other companies. She’s also an entrepreneur, who has started and grown a branding company and talent agency, among other firms, and a dedicated and visible economic development cheerleader for the Tampa Bay region, especially east Hillsborough County and Plant City.

Business Observer Managing Editor Mark Gordon and Yvonne talked about how her work ethic was shaped by growing up on a farm and the lessons she learned as a child about leadership, resilience and integrity.

3 Takeaways:

1. (05:00) Soft skills are so important in upcoming members of the workforce
2. (17:00) Integrity is the most important characteristic of leadership
3. (19:13) Everything is done through a team

Timestamps:

(00:00) This episode is sponsored by Kerkering Barberio

(00:30) Introducing Yvonne Fry, CEO of Workforce Development Partners

(01:00) The genesis of this program and the benefits

(05:45) Growing up on a farm and finding this career

(10:20) Standout projects

(13:35) Leadership advice

(16:40) Characteristics of leadership

(19:45) Setbacks

(23:30) Looking forward to 2025

(25:30) Rapid fire questions

Join us every week as we interview business leaders to learn what makes them great, what they look for in growing leaders, and much more.

Visit businessobserverfl.com for more.

Ron has been a prominent business and health care attorney in Tampa and Florida for more than two decades. He currently oversees Shumaker Advisors, a public policy firm that works with clients in Florida, as well as nationally and globally, on a host of regulatory and government issues. Ron is also known across Tampa Bay and Florida for his diverse civic leadership; he’s currently chair of the Tampa Economic Development Council and has top roles on myriad other boards, including Leadership Florida.

Business Observer Managing Editor Mark Gordon and Ron talked about his leadership mindset, and how it starts with integrity and honesty, revolving around problem-solving. They talked about how he knew he wanted to be an attorney — it dates back to a big win in fifth grade in New Jersey. And they talked about how Ron chooses the groups he volunteers his time with. Also, listen for the why behind Ron’s passion for a sharp necktie.

3 Takeaways:

1. (01:50) We all have a responsibility to lift up our community
2. (17:00) Understand the power of delegation and be self aware of your limitations
3. (19:35) If you find yourself doing everything, you will get nothing done

Timestamps:

(00:00) This episode is sponsored by Kerkering Barberio!

(00:25) Introducing Ron Christaldi, President and CEO of Shumaker Advisors, plus a lot more

(04:20) What does Shumaker Advisors do? Plus his first experience changing a law

(10:00) The importance of connecting people

(13:00) First interest in becoming a lawyer

(16:05) Leading other lawyers

(20:14) Characteristics of upcoming leaders

(23:40) Shumaker Advisors in 2025

(26:05) Rapid fire questions

Join us every week as we interview business leaders to learn what makes them great, what they look for in growing leaders, and much more.

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Erin Silk has been at the helm of the EDC since June 2023. She held other titles with the organization before that promotion, including COO and vice president of business development services. Prior to joining the EDC, Erin was CEO of Venice Main Street Inc., a community revitalization organization in south Sarasota County.

Business Observer Managing Editor Mark Gordon and Erin talked about her passion for economic development and the whys behind her and the team’s mission at the EDC. They also talked about the leadership characteristics that matter most to her, and the steps she has taken to recruit and retain not only businesses — but an internal team at the EDC to execute on that mission. And they even went back in time a bit, talking about when Erin founded an animal rescue nonprofit — while in college.

3 Takeaways

1. (14:55) This is serious business but let’s care about each other
2. (17:30) Culture is the separator of good and great companies
3. (23:05) When hiring, find a recruiter who truly understands your vision

Timestamps:

(00:00) This episode is sponsored by Kerkering Barberio!

(00:30) Introducing Erin Silk, President and CEO of the EDC of Sarasota County

(04:30) Starting her own 501(c)3

(06:45) What do you do at the EDC?

(11:20) Taking over the EDC after two great leaders

(14:30) Being mentored by Lisa Krouse

(16:30) Learning from other businesses

(19:00) Building her team

(22:40) Advice for finding great team members

(24:55) EDC in 2025

(29:15) Rapid fire questions

Join us every week as we interview business leaders to learn what makes them great, what they look for in growing leaders, and much more.

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Seth is a dermatologist by trade but also has a variety of other pieces to his career: He founded a research practice, CenExcel, and also owns multiple commercial real estate properties in north Tampa, where he’s developing a medical hub. Seth is also a philanthropist, having donated significantly to Hillel Academy in Tampa, where two buildings are named after him.

Business Observer Managing Editor Mark Gordon and Seth talked about his early career goals — which include a detour to Hollywood to become a screenwriter — and how he ended up in medicine. They also talked about his mindset to build a medical practice where he’s not dependent on big medical groups or landlords to sustain a viable business — and the lessons he learned along the way.

3 Takeaways:

1. (02:55) You have to attack the problem right in front of you
2. (04:20) The thing you find is always the last place you look
3. (11:20) You cannot lead by sitting down

Timestamps:

(00:42) This episode is sponsored by Kerkering Barberio!

(01:07) Introducing Dr. Seth Forman, Founder of CenExcel

(02:54) Biggest challenges growing your organization

(04:17) The path to success is pervasive in any type of discipline

(06:17) Detouring in Hollywood as a script writer and overcoming challenges

(10:57) I don’t know if I am any good, I just try the longest

(11:48) Leadership advice

(12:37) Mentors

(14:02) What is next for the medical group?

(16:42) Diversification

(17:37) Rapid fire questions

Join us every week as we interview business leaders to learn what makes them great, what they look for in growing leaders, and much more.

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Franceen Gonzales has more than 35 years experience in the amusement park and leisure and entertainment industry. She was named president of Legoland Florida Resort in Polk County in June. Prior to Legoland, Franceen was an executive for WhiteWater West, Great Wolf Resorts and Six Flags.

Business Observer Managing Editor Mark Gordon and Franceen talked about how she went from wanting to become a doctor (was pre-med at Stanford) to getting into a career in waterparks and amusement parks. They also talked about how she overcame some of her biggest career challenges and how she balances empathy with accountability in leadership. And listen for Franceen’s recommendation for the coolest theme park in the world: it’s in Guatemala.

3 Takeaways:

(10:40) When you’re right, defend yourself, when your wrong, make it whole

(17:45) Moral character is a non-negotiable

(19:00) Coaching means having empathy and discipline

Timestamps:

(00:00) This episode is sponsored by Kerkering Barberio!

(00:30) Introducing Franceen Gonzales, President of Legoland Florida Resort

(01:30) Franceen’s origin story, starting at a waterpark

(04:15) Obstacles throughout career

(06:00) Managing a waterpark at 25 years old

(09:20) What Franceen learned from her biggest mentor

(11:20) Crisis Management

(14:00) How did you end up at Legoland Florida Resort

(17:30) What do you look for in good leaders?

(20:40) Balancing empathy and accountability

(21:35) What are you looking forward to on Legoland?

(23:40) Rapid fire questions

Join us every week as we interview business leaders to learn what makes them great, what they look for in growing leaders, and much more.

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This week we speak with Josh and Alan Bomstein. Alan Bomstein is the founder of Clearwater-based Creative Contractors, which he launched, a bit by accident, he says in 1974. His son Josh Bomstein was recently named CEO of the company. With about $190 million in revenue, the company’s portfolio of notable projects includes the Clearwater Marine Aquarium, BayCare corporate headquarters and the Kirkland Ranch Academy of Innovation.

Business Observer Managing Editor Mark Gordon spoke with Alan and Josh about the early days of the business 50 years ago (it involved building an ice rink inside a Florida mall in 1979) and the projects that define the business today. Alan also talked about how the company overcame an audit crisis in the late 1980s, while Josh talked about the lessons he’s learned while working with his dad.

3 Takeaways:

1. (01:45) I wanted to instill integrity in everything we do
2. (02:45) Do not underestimate the power of the referral
3. (22:00) Knowing what is going on financially in your business is paramount

Timestamps:

(00:00) This episode is sponsored by Kerkerking Barberio!

(00:25) Introducing Alan and Josh Bomstein, Founder and CEO of Creative Contractors

(01:10) What defined Creative Contractors 50 years ago?

(03:22) Growing up in the business

(05:10) Defining projects for Creative Contractors

(13:00) Lessons learned from running this business

(18:05) Setbacks you overcame

(22:25) What are we looking forward to in 2025?

(24:30) Rapid fire questions

Join us every week as we interview business leaders to learn what makes them great, what they look for in growing leaders, and much more.

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This week, we speak with Bill Daubmann, CEO and founder of MY Shower Door. Bill founded Fort Myers-based MY Shower Door in 2003, and the company has since grown to nearly 200 employees with a presence in Florida and recently North Carolina. Prior to that Bill was in the closet design and installation business, and prior to that he was a professional hockey referee.

Business Observer Managing Editor Mark Gordon and Bill talked about what motivated him to become an entrepreneur (it involves one of his two sons being diagnosed with cancer when he was a young boy). They also talked about the advice he gives to new entrepreneurs — namely focus on your why over money or hours worked. And they talked about his biggest regret early on in the business: not doing more marketing.

3 Takeaways:

1. (05:00) Most entrepreneurs will succeed if they listen to the market
2. (09:35) Leaders are all about attitude and bringing others along
3. (12:05) “Do you job and have fun”

Timestamps:

(00:00) This episode is sponsored by Kerkerking Barberio!

(00:30) Introducing Bill Daubmann, Founder and CEO of My Shower Door

(02:40) How Bill became an entrepreneur

(04:45) Having the mindset to adapt

(05:55) Tipping points for My Shower Door

(07:00) Advice for start up entrepreneurs

(09:30) What Bill looks for in leaders

(11:25) Standout advice

(13:10) Setbacks

(15:00) Getting into NIL with Michigan football walk on Peter Simmons

(17:45) My Shower Door in 2025

(19:20) Rapid fire questions

Join us every week as we interview business leaders to learn what makes them great, what they look for in growing leaders, and much more.

Visit businessobserverfl.com for more.