I am seeing many new companies and innovations emerging at an unprecedented pace, disrupting traditional models and introducing fresh ideas.
At the recent VRMA conference in Phoenix, I was struck by the sheer number of companies, nearly two dozen, that were either new to me or that I hadn't engaged with before. From an abundance of 'book direct' platforms to the surge of businesses integrating AI as the backbone of their operations, it's clear that innovation is alive and well in our industry.
I'm excited to delve deeper into these innovations by connecting with the founders and visionaries behind them in the coming weeks, months, and years. This week, I'm privileged to meet with Alex Husner, who is no stranger to the show, a seasoned marketing leader who has recently embarked on a new venture that's making waves 🌊 in the industry.
One of the biggest challenges accommodation providers face today is enhancing the guest journey while balancing cutting-edge technology and human touch. In this episode, we dive into that very challenge, exploring how an innovative platform like Happy Guest revolutionises guest communication and satisfaction. I truly believe that implementing the right technology at the right moments can transform the guest experience and, in turn, elevate your business to new heights.
SHOW LINKS:
Happy Guest - https://www.happyguestofficial.com/
Alex & Annie: The Real Women of Vacation Rentals - https://www.happyguestofficial.com/
#GuestExperience #AccommodationShow #HappyGuest
📋 In this episode, we discuss:
00:00 - Introduction & Alex’s Journey
03:05 - Tech Evolution in Vacation Rentals
11:10 - Features of Happy Guest Platform
20:03 - Enhancing Guest Experience with Guides
24:56 - Integration with Property Management Systems
30:12 - Damage Waivers & Upsell Options
33:51 - Wrapping Up: Maximising Guest Experience with Happy Guest
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
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This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
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